Corporate Training

PERFORMANCE MANAGEMENT


Performance management is the current buzzword and is the need in the current times of cut throat competition and the organizational battle for leadership.The field of performance management can compromise two separate types of management.In one aspect of performance management,analyst may view the performance of a company as a whole ,and also evaluate the effectiveness of the managers and heads of companies in reaching goals. In another sense,performance management may be a system of evaluating employees to help them reach reasonable goals and thus ensure that the company performs better.Performance management includes planning work,setting goals,offering feedback and reviews,offering opportunities to learn more in one’s field,and rewarding employees who perform well.Planning and setting goals in performance management creates a system of predictable rewards for good performance,and consequences for poor performance.Performance management also involves giving feedback to employees on a more consistent basis than an average annual review.

In a Performance management model,employees must also be given ways to grow and develop in their field.This means giving opportunities to work on harder projects,pairing less-skilled employees with expert employees,and offering team models where employees can direct and make decisions.Greater responsibility and opportunities to advance in one’s field are essential to maintaining happy and productive employees.

To pave a path towards a robust performance Management,TITANS offers several modules for corporate.

  • Performance Coaching
  • Basic Communication Skills
  • Advanced communication skills
  • Influencing Skills
  • Presentation Skills
  • Negotiation Skills
  • Time Management
  • Team Building
  • Train the Trainer
  • Creativity And Innovation
  • Motivation
  • Public Speaking
  • Business Writing Skills

SALES & MARKETING

The term “sales and marketing” is used so commonly that it is assumed that they are one and the same by many people – they are not.Our definition for sales is the activity of taking a lead and selling the item desired. Our definition for marketing is the activity of finding out what the market wants to buy.Sales involve many peoples and functions,including internal and external sales teams as well as pre and post sales teams.Each is responsible for different aspects of the overall sales process and may work with other groups in various combinations to close a deal.Understanding the importance of sales is vital as a company’s business is dependent upon sales.However, simply knowing that the company is closing sales or tracking overall revenue is not enough.Companies need to derive more value from their data than simply being able to ask “How effectively do we sell?” Answers to such queries are with TITANS training Solutions listed below.

  • Telesales-Selling over the phone
  • Performance Coaching
  • Territory Management
  • Supervisory Skills
  • Presentation Skills
  • Negotiation Skills
  • Contacting & Inviting

Other Programs:

  • Brand Management
  • Building High Performance Team
  • Grooming & Etiquette’s
  • Email Etiquette’s
  • Personal Effectiveness
  • Business Writing
  • Effective Closing
  • Effective Communication
  • Managing Conflict
  • Time Management
  • Counselling Skills
  • Finance for Non-Finance
  • Budgeting and forecasting

CUSTOMER SERVICE


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Good customer service is the livelihood of any business.You can offer promotions and slash prices to bring in as many new customers as you want,but unless you can get some of those customers to come back,your business won’t be profitable for long. back,your business won’t be profitable for long.Good customer service is all about bringing customers back.And about sending them away happy enough to pass positive feedback about your business along to others,who may then try the product or service you offer for themselves and in their turn become repeat customers.If you’re a good salesperson,you can sell anything to anyone once.But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else.The essence of good customer service is forming a relationship with customers-a relationship that individual customer feels that he would like to pursue.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly,”You will be judged by what you do,not what you say.”Whether its a coupon for a future discount,additional information on how to use the product,or a genuine smile,people love to get more than they thought they were getting.And don’t they think that a gesture has to be large to be effective.

TITANS offers a whole host of modules on Customer Service that can make a huge difference to your business!

  • Customer Service for Leaders
  • Strategic Customer Service
  • Customer Relationship Management
  • Listening,Responding and Resolving
  • Grievance Handling
  • Customer Care via phone and E-mail
  • Fundamentals in Customer Service
  • Excellence in Service
  • Cross Cultural Common
  • Effective Closing Skills
  • Proof Reading
  • Call Centre Management
  • Team Participation

ORGANISATIONAL DEVELOPMENT

Organizational development is a planned effort to increase the organization’s effectiveness and capability.Organizational development(OD) is the personal of improving organizations.The process is carefully planned and implemented to benefit the organization,its employees and its stakeholders.The client organization may be an entire company,public agency,non-profit organization,volunteer group or a smaller part of a organization.The change process supports improvement of the organization or group as a whole.The client and consultant work together to gather data,define issues and determine a suitable course of action.The organization is assessed to create an understanding of the current situation and to identify opportunities for change that will meet business objectives.OD differs from traditional consulting because client involvement is encouraged throughout the entire process.The ways in which people communicate and work together are addressed concurrently with technical or procedural issues that needs resolution.

  • Performance Appraisal
  • Interviewing Skills
  • Train The Trainer(TTT)
  • Business Ethics
  • Corporate Social Responsibility(CSR)
  • Customer Driven Organization
  • Change Management
  • Assessment Centre & Development Centre
  • Stress Management
  • Motivation
  • Me & My Attitude
  • Executive Coaching

LEADERSHIP AND MANAGEMENT DEVELOPMENT

A decision maker,a path breaker,a visionary,an out of box thinker,a team player,etc. are some of the phrases associated with a good leader.While some qualities are built-in,some can be polished by providing apt training’s.Attitude is the major attribute which determines the merit of the person and thereby of the organization.Right kind of attitude is the perquisite for the success.It not only shines the performance of the people but do provide strong undercurrent to widen the horizon of company’s success and hence make it inclusive and sustainable.Skill gap,rapidly advancing technology,changing dynamics of the corporate world,stringent competition leading to better numerous opportunities,are some of the factors that can challenge a potential leaders.Building leaders of the company and constantly brushing up their skill-sets according to the industry needs and demands is a requisite feature and a continuous process.TITANS suggests following modules for leaders so that the company does not ever fall into leadership crisis trap.

  • Leadership & Delegation
  • Leadership Styles and Culture
  • Strategic Decision Making
  • Project Management
  • Business Problem Solving
  • Certified Management Development Program
  • Emotional Intelligence
  • Coaching and Mentoring Skills
  • Structured Thinking
  • Creativity and Innovation
  • DISC Dynamic Communication
  • Goal Setting
  • Entrepreneurial Mindset
  • Managing Diversity
  • Crisis Management
  • Conflict Management
  • Driving Change
  • Transaction Analysis
  • Networking Sills
  • Business Communication
  • Executive Coaching

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